Digicel Provisioning Portal

Digicel Provisioning Portal

Based out of Jamaica, Digicel is a Caribbean mobile phone network provider operating in 33 markets across the Caribbean, Central America, and Oceania regions. They have about 14 million users incorporated in Bermuda, alone.

The Digicel portal was created for customer care representatives to intuitively provision and configure small business services.. The care representative is stepped through creating a quick business profile; recording company name, assigning a number, inputting company location and provisioning users. The onscreen flow is used for the small to micro businesses that has up to 25 users.

The Digicel portal also provides a platform to upload and bulk provision large enterprises. The bulk provisioning process is as easy as downloading an .xls template, inputting data and uploading back to the portal.

When designing the portal UX, we designed an easy to use setup wizard that directs the company’s mainline so they never miss a call. The mainline can be directed to one person, a hunt group or an auto attendant. The flow allows the user to use an existing configuration or create a hunt group or auto attendant inside the setup flow. When directed to an Auto Attendant, the keys are easy to setup with function dropdowns and straightforward secondary destinations. All difficult functions made uncomplicated to be setup by someone without intimate knowledge of backend engineer tools.

My role: Creative Project Lead, Senior Production Designer

My responsibilities: Quoting LOE and Time estimates in SOW, Lockdown session with client to define requirements, Lead Production and feedback cycles, Produce provisioning side UI, Coordinate with Development team, Ensure QA

Task

Our main goal was to design a product catered to Digicel internal users that would decrease time spent training and quicker start to finish process.