Mi Cable Onda

Branding Client Mobile

Mi Cable Onda

 

CONCEPT

MiCableOnda is a mobile application from which you can control all your services and inquiries of television, internet and telephony of Cable Onda. Thanks to your notifications you will always be updated on the status of your service and your accounts.
Some of the functions that you can perform from the app are:

Invoice inquiry: Know your updated balance, as well as all the details for charges to your account. You can also review previous invoices and your current consumption.

Online Payment: You can pay your Cable Onda account from your cell phone with a credit card and the balance is updated in the App within the next 2 hours.

Wifi Finder: with the WiFi Finder of MiCableOnda app you can find the WIFI Hotspots of Cable Onda and surf the Internet for free.

Geolocation Payment Centers: You can locate the Cable Onda payment center closest to your location with a single click.

Follow-up of Technical Visit: You can follow up on your technical visit, as well as monitor the estimated time of arrival of the technician with personalized notifications to your cell phone. You can also reschedule your appointment if necessary.

Modem Reset: from MiCableOnda you can restart your modem in just seconds and remotely to reset your WiFi signal and get a better connection without calling customer service.

Technical Support: with the videos and tutorials of the app, you can answer all your questions about the equipment and services of Cable Onda. In addition, you will have customer service with live chat from the application.

AUDIENCE

All CableOnda customers who need an easy way to manage their account, check usage, troubleshoot, make payments, contact customer support, update account information and more.

VISUALS +  TONE

Create intuitive, modern, and efficient workflows to maintain and innovate on CableOnda branding and guidelines.

GOALS

• Develop an app for Cable Onda customers to have an easy and transparent one-point access to all Cable Onda service information.
• Build an experience to manage account, make payments, check usage, and track /reschedule an appointment
• Inform users with up-to-date notifications about the service, support requests & outages

Task

Our main goal was to provide an end user app that provided quick access to customer’s main concerns. Billing and technician tracking being some of the top priorities.